Terms & Conditions

Offer valid for bookings made between April 3, 2020 and April 13, 2020. A credit card is required to guarantee this reservation and a prepayment is to be paid through our payment link. No reservation is confirmed until the appropriate payment terms are followed. Reservations cannot be cancelled or amended. Cancellations and no-shows will result in forfeiture of prepayment.

CANCELLATION POLICY AND NO SHOWS

Cancellation policy varies by reservation type. Please refer to the individual rate descriptions given at booking. At check-in, the front desk will verify your check-out date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early, price is subject to change. Totals listed are estimated based on current taxes and exchange rates (if applicable) and do not include additional fees/charges that may be incurred during your stay. Flexible Rates – Reservations within this category can be cancelled up to 42h prior to arrival. Cancellations and no-shows after relevant time are subject to one full night penalty. The credit/debit card provided at time of booking will be charged per room booked if the above cancellation requirements are not met. Semi-Flex Rates - Reservations within this category require 25% deposit and can be cancelled up to 7 days prior to arrival. Cancellations and no-shows after relevant time are subject to non-refundable deposit of 25%. If payment is not made through payment link provided, the credit/debit card provided at time of booking will be charged per room booked if the above cancellation requirements are not met. Advanced Purchase Rates - Reservations within this category require full prepayment and cannot be cancelled or amended. Cancellations and no-shows will result in forfeiture of prepayment. If payment is not made through payment link provided, the credit/debit card provided at time of booking will be charged per room booked if the above cancellation requirements are not met. Special Offer Rates - Reservations within this category require full prepayment and cannot be cancelled or amended. Cancellations and no-shows will result in forfeiture of prepayment. If payment is not made through payment link provided, the credit/debit card provided at time of booking will be charged per room booked if the above cancellation requirements are not met.

CHARGES

Rates displayed are an average per night per person until dates are selected. Supplements are included only if specified and confirmed upon booking. A minimum length of stay, deposit, cancellation charge and other conditions may apply. Upon booking, the rates displayed or only confirmed once processed fully. Totals listed are estimated based on current taxes and exchange rates (if applicable) and do not include additional fees/charges that may be incurred during your stay. The VAT breakdown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services. VAT will be payable at the prevailing rate applicable at the tax point of the invoice or booking confirmation issued. This may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.

PAYMENT

We accept the following methods of payment: Credit Cards (MasterCard, Visa), Bank Transfer (5 days prior to arrival) and Cash. For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID. During your stay the Hotel’s system will calculate the incidentals charged to your room daily. If the cost of those incidentals exceeds the authorization amount, further authorization will automatically be requested. If such authorization is not available, we will require another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room. All outstanding charges must be paid in full at check-out time. If the outstanding charges do not exceed the authorization taken on check-in, the amount will be released. We cannot control the time it takes for your bank to affect such release. If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

CHECK-IN/ CHECK-OUT REQUIREMENTS

In the interests of security, at the time of check-in, guests are required to confirm their identity by providing their booking reference, passport/identity card and a valid credit card. The credit card will be swiped in the presence of the card holder and authorized for the full amount of stay plus and up to an additional 250.00 EUR for incidentals. We are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party and we reserve the right to refuse entry to persons who cannot provide the information set out above. Check-in and Check-out time: Check-in: 15:00 / Check-out: 12:00pm. Early arrival and late check-out requests are subject to availability and additional fees. Early arrival requests before 12:00 are subject to 1-night fee. Late check-out requests between 12:00 and 15:00 are subject to 50% of daily rate fee. Late check-out requests after 15:00 are subject to 1-night fee. If no other agreement has been made, rooms are guaranteed until 6:00 the following morning. After 6:00, the Hotel is permitted to no-show reservation without deriving any rights or claims from the Contractor. In case of no-shows, reservations shall be forfeited, and the according deposit payments and stay shall be subsequently charged. Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details, please contact the Hotel.