Special Launch Offer!
Choose Your Complimentary
Premium Experience

FAQs:

How do I qualify to claim my complimentary premium experience?
To qualify for the premium experience offer, you must book your stay at our participating Wyndham Alltra hotels between October 5, 2021 and November 30, 2021, include your email address at the time of reservation, and complete your qualifying stay between December 1, 2021 and January 18, 2022.

How do I book my stay to take advantage of this premium experience offer?
This offer is exclusively available on Wyndham Hotels & Resorts direct channels including: wyndhamhotels.com/wyndham-rewards, wyndhamhotels.com, wyndhamhotels.com/wyndham-alltra, the Wyndham Hotels & Resorts app, or through our Member Services toll free number.

How many premium experiences do I get with this offer?
There is a limit of one (1) premium experience per room, per offer qualifying stay, regardless of the number of people occupying such room(s).

What experiences are part of the complimentary premium experience offer?
Wyndham Alltra Cancun:
- 50-minute Anti-Stress Massage: Embrace your body in deep relaxation through the healing hands of massage therapists. They will take you through an ancestral journey that is designed to leave you feeling emotionally, mentally, and physically renewed.
- Beach Cabana Rental*: 10 a.m.-5 p.m. private cabana for up to four (4) adults), personalized waiter service, bottle of sparkling wine, cooler with beers, and bottled water.
Wyndham Alltra Playa del Carmen:
- 50-Minute Relaxation Massage: Embrace your body in deep relaxation through the healing hands of massage therapists. They will take you through an ancestral journey that is designed to leave you feeling emotionally, mentally, and physically renewed.
- Beach Cabana Rental*: 10 a.m.–5 p.m. private cabana with small bites including sushi, crudité, ceviche, pizza, sherbet, sparkling wine, Coco Loco + Happy Pineapple , and seafood grill for two.

These features are in addition to the requests of anything else included in your all-inclusive package.

How do I claim my premium experience?
Upon arrival, the front desk will verify your stay and that you are entitled to a premium experience. Your experience can then be reserved for you at any time during your stay by visiting the concierge. Please ensure to plan at least 24 hours in advance of your desired date and time for your experience. Once your reservations are made, the concierge will direct you on when and where to arrive for your experience.

Who should I contact if I have questions regarding this offer?
Contact Wyndham Rewards Member Services via the toll-free number or email here.

Terms & Conditions

Subject to these terms and conditions (“Offer Terms”), guests of Wyndham Hotels & Resorts can receive a complimentary premium experience (“Offer”) when they: (a) book a stay at a the Wyndham Alltra Cancun, All Inclusive Resort or Wyndham Alltra Playa del Carmen (“Qualifying Hotels”) on www.wyndhamhotels.com/wyndham-rewards, wyndhamhotels.com, the Wyndham Hotels & Resorts app or via the official toll free reservation number of Wyndham Rewards, between October 5, 2021 and November 30, 2021, (b) begin such stay on or after December 1, 2021 and (c) complete such stay by January 18, 2022 (an “Offer Qualifying Stay”).  Notwithstanding anything to the contrary contained herein, stays booked in whole or in part with Wyndham Rewards points will not qualify for this Offer.

Each guest who books an Offer Qualifying Stay will have the opportunity to claim one of the following complimentary experiences during his/her/their stay: (a) use of a beach cabana for one (1) day of his/her/their Offer Qualifying Stay (maximum of four (4) people permitted); or (b) a 50-minute Swedish massage (each, a “Premium Experience”). In order to claim the desired Premium Experience, each guest must: (a) mention the Offer when checking in to his/her/their Offer Qualifying Stay; and, (b) once the representative of the Qualifying Hotel verifies that the guest is eligible for the Offer, such representative will direct the guest to the Qualifying Hotel’s concierge where he/she/they can book his/her/their Premium Experience. The guest must book his/her/their Premium Experience at least twenty -four (24) hours in advance of the day he/she/they desires to utilize such experience. For the sake of clarity, there is a limit of one (1) Premium Experience per room, per Offer Qualifying Stay, regardless of the number of people occupying such room(s). For the avoidance of doubt, a suite will be deemed a single room for purposes of this Offer.  Guests will not have the right to substitute their chosen Premium Experience for another experience or exchange it for cash. Qualifying Hotels may substitute a Premium Experience with another experience of equal or greater value at their sole discretion. The Premium Experience is subject to availability. 

New bookings only; not applicable to group bookings. Reservations must be guaranteed with a valid credit card.

A reservation made in connection with this Offer must be cancelled in accordance with the terms and conditions of the reserved rate and individual Qualifying Hotel’s cancellation policy; reservations cancelled outside of the specified cancellation policy, as well as no-shows, will be charged first night plus tax.

Blackout dates, room type exclusions and other restrictions may apply and vary by individual hotel. Offer availability limited to Qualifying Hotels. For the avoidance of doubt, any modification made to a reservation originally made by a guest in accordance with these Offer Terms may result in an ineligibility to claim a Premium Experience. This Offer and its terms and conditions are subject to cancellation or change at any time and void where prohibited.

Credit guarantee and reservation policies may vary by hotel; please inquire at time of reservation.