It depends on the type of property and amount of Wyndham Rewards points in the Earner Cardmember’s account.
An Earner Cardmember can redeem his/her points online for a Go Free award for a Participating Hotel, Participating Caesars Rewards Property or Participating Destination so long as his or her Wyndham Rewards account balance meets or exceeds the amount of points needed for such award without the Redemption Discount (i.e., 7,500, 15,000 or 30,000 points, depending on the property’s redemption tier). The Earner Cardmember will still receive the Redemption Discount, but the transaction cannot be processed online unless he or she has enough points to obtain the award without the discount. Additionally, the Earner Cardmember must be logged into his/her Wyndham Rewards account to receive the Redemption Discount.
Earner Cardmembers who have enough points to obtain the award with the Redemption Discount, but not enough to obtain the award without it, can still use their Redemption Discount by booking the award by contacting Member Services via the applicable telephone number found here.
Earner Cardmembers cannot use the Redemption Discount to book Go Free awards at Redemption Only Destinations online, but can do so via the following telephone numbers:
Vacasa Vacation Rentals: 1-800-441-1034
Redemption Cottages (U.S. & Canada): 1-866-232-8628
Redemption Cottages (outside U.S. & Canada): Contact Us page
Redemption Landal GreenParks: 1-888-862-8053