1. Program Sponsor
Wyndham Rewards® (the "Wyndham Rewards Program" or "Program") is offered by Wyndham Rewards, Inc., an indirect subsidiary of Wyndham Hotels & Resorts, Inc., its successors and assigns. Wyndham Rewards, Inc. is sometimes individually referred to as "Sponsor."
2. Program Changes
Sponsor may modify, alter, suspend, delete, or add new terms and conditions for its Program at any time without notice. The foregoing includes, without limitation, modifying, altering, adding, suspending or deleting point values, redemption levels and opportunities, conversion ratios, Member Levels Benefits or any other aspect of the Member Levels Program (including, without limitation, conditions for membership in the Member Levels program), earning methods and ratios and/or the participation of Earning Participants or Rewards Participants (each as defined below) at any time without notice. In addition, Wyndham Rewards may convert the Wyndham Rewards Program and Members' points into different awards programs having different point values at any time without notice. This means, in the case of Wyndham Rewards, that the number of points needed to reach a reward level may be increased, the time for earning them reduced, or the rewards changed, so you may not be able to obtain, earn or claim certain rewards no matter how long you participate in Wyndham Rewards. To view or obtain the most up to date Terms and Conditions for the Program visit wyndhamrewards.com or contact Wyndham Rewards Member Services at the applicable number found here.
3. Program Termination
Sponsor may terminate the Program at any time upon six months' notice, without further obligation to the Member. Regardless of the amount of time you participate in the Program, your right to accumulate additional Wyndham Rewards points or other Program currency and claim rewards under the Program may be terminated and all accrued Wyndham Rewards points in your account cancelled six months after termination of the Program is announced.
Only individuals that are 18 years of age or older may enroll in the Program; such individuals will hereafter be referred to as "Members" of the Program, or "Wyndham Rewards Members". Corporations, groups and other entities are not eligible. Members may not maintain more than one account or share accounts.
5. Points & Travel Partner Currency
Under the Program, Members can earn Wyndham Rewards points or similar currency in participating partner travel programs (e.g. airline miles, rail points, and other partner travel program currency) (such participating partner travel program currency, collectively, "Travel Partner Currency"). Please see the Wyndham Rewards Travel Partner Currency page for more information. Wyndham Rewards points can be earned through (i) "Qualified Stays" at "Participating Hotels", “Participating Destinations” and “Participating Caesars Entertainment Properties”, each as defined elsewhere in this Section I below, (ii) and for the various types of Go Fast award stays at such properties, as more particularly described in Sections II(A) and (B) below. In these Terms and Conditions, Wyndham Rewards points are sometimes referred to as “Base Points”, “Promotional Points”, “Go Get ‘Em Points” and “Accelerated Earning Points” (each as defined below in this Section I(5)); these terms are used herein only for purposes of distinguishing the various ways to earn Wyndham Rewards points and not to convey any differences in value or restrictions on use. For purposes of these Terms and Conditions:
- “Base Points” refers to Wyndham Rewards points earned by a Member for completing a Qualified Stay or any variety of Go Fast award stay at a Participating Property in accordance with the earning ratio set forth in the chart contained in Section II(B)(5);
- “Promotional Points” means Wyndham Rewards points earned by a Member in connection with a limited time offer, promotion or special rate offered by Sponsor;
- “Accelerated Earning Points” refers to Wyndham Rewards points earned by a Gold, Platinum or Diamond Member on a Qualified Stay in accordance with Section II(B)(6); and
- “Go Get ‘Em Points” refers to Wyndham Rewards points earned by a Member for a Qualified Stay where the sum of Base Points and Accelerated Earnings Points is less than 1000, in accordance with Section II(B)(7).
6. Participating Properties, Redemption Only Destinations and “vacation club resorts and vacation rentals” Defined
Participating Hotels (as defined in Section I(7)), Participating Destinations (as defined in Section I(8)), Participating Caesars Entertainment Properties (as defined in Section I(9)) and any other property/ies Sponsor may advertise from time to time as offering the opportunity for Members to earn Wyndham Rewards points pursuant to these Terms and Conditions will collectively be referred to herein as “Participating Properties”. (Participating Properties may sometimes be referred to as “Wyndham Rewards properties” in advertising.) “Participating Properties” does not include WVR Redemption Condos (as defined in Section III(D-2)(1)), WVR Redemption Homes (as defined in Section III(E-1)(1)), Redemption Cottages (as defined in Section III(E-2)(1)) or Redemption Landal GreenParks (as defined in Section III(E-3)(1)), which may occasionally be referred to herein collectively as “Redemption Only Destinations”. Participating Destinations and Redemption Only Properties are frequently referred to in advertising as “vacation club resorts and vacation rentals” but that term is intended to include all of the following types of properties: Participating Destinations, WVR Redemption Condos, WVR Redemption Homes, Redemption Cottages and Redemption Landal GreenParks. As more particularly set forth in these Terms and Conditions, while Members can redeem Wyndham Rewards points for stays at Redemption Only Destinations, they cannot earn points or Travel Partner Currency for stays there. Without limiting any term or condition of these Terms and Conditions, to earn points or Travel Partner Currency for a stay, the applicable property must be a Participating Property.
7. Participating Hotels
"Participating Hotels" are defined as all “By Wyndham” hotels and other “By Wyndham” lodging facilities operating under a franchise, license or management agreement with a participating "Hotel Chain" at the time in question. The participating Hotel Chains are currently AmericInn by Wyndham®, Baymont by Wyndham®, Days Inn by Wyndham®, Dazzler by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson by Wyndham®, La Quinta by Wyndham®, Microtel Inn & Suites by Wyndham®, Ramada by Wyndham®, Super 8 by Wyndham®, Trademark Collection by WyndhamTM, Travelodge by Wyndham®, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Grand®, Wyndham Hotels and Resorts®, and Wyndham Garden® branded hotels worldwide but are subject to change at any time without notice. Notwithstanding the foregoing, the following properties are not Participating Hotels and do not allow for earning of points or Travel Partner Currency: Viva Wyndham V Samana, Viva Wyndham V Heavens, Viva Wyndham Tangerine, Viva Wyndham Fortuna Beach, Viva Wyndham Dominicus Palace, Viva Wyndham Dominicus Beach, Viva Wyndham Azteca, Viva Wyndham Maya, Wyndham Concorde Isla Margarita, The Alexander, The H Hotel, and the following Dolce Hotels and Resorts corporate training facilities: Bank of Montreal Institute for Learning and the Ivey Tangerine Leadership Centre. Visit the Wyndham Rewards website or call Wyndham Rewards Member Services at the applicable number provided here to locate a property in a location you wish to visit. Notwithstanding anything to the contrary contained in these Terms and Conditions, for the avoidance of doubt, Travelodge properties outside of the United States, Canada and Mexico are not owned or operated by, or otherwise affiliated with, Wyndham Rewards, Inc. or Wyndham Hotels & Resorts, Inc. and do not participate in the Program; as used in these Terms and Conditions, the term "Travelodge" is intended to refer only to Travelodge branded properties located in the United States, Canada and Mexico. Participating Hotels may sometimes be referred to as "Wyndham Rewards hotels" in advertising.
8. Participating Destinations
“Participating Destinations” means: WorldMark Canmore Banff (Canmore, AB, Canada), Wyndham Resort Fairfield Bay (Fairfield Bay, AR), Wyndham Flagstaff (Flagstaff, AZ), Wyndham Sedona (Sedona, AZ), WorldMark Rancho Vistoso (Oro Valley, AZ), WorldMark Bison Ranch (Overgaard, AZ), WorldMark Phoenix - South Mountain (Phoenix, AZ), WorldMark Pinetop (Pinetop, AZ), WorldMark Scottsdale (Scottsdale, AZ), Havasu Dunes Resort (Lake Havasu, AZ), Orange Tree Resort (Scottsdale, AZ), Starr Pass Golf Suites (Tucson, AZ), The Legacy Golf Resort (Phoenix, AZ), WorldMark Vancouver - The CDN (Vancouver, BC, Canada), WorldMark Whistler - Cascade (Whistler, BC, Canada), WorldMark Whistler - Sundance (Whistler, BC, Canada), WorldMark Victoria (Victoria, BC, Canada), Mountainside Lodge (Whistler, BC, Canada), WorldMark La Paloma (La Paloma, Rosarito Beach, BC, Canada), WorldMark Coral Baja (San Jose del Cabo, BCS), Wyndham Oceanside Pier Resort (Oceanside, CA), Wyndham Canterbury at San Franciso (San Francisco, CA), Wyndham Harbour Lights (San Diego, CA), WorldMark Anaheim (Anaheim, CA), Peacock Suites (Anaheim, CA), WorldMark Angels Camp (Angels Camp, CA), WorldMark Bass Lake (Bass Lake, CA), WorldMark Big Bear (Big Bear Lake, CA), WorldMark Indio (Indio, CA), WorldMark Marina Dunes (Marina, CA), WorldMark Clear Lake (Nice, CA), WorldMark Oceanside (Oceanside, CA), WorldMark Cathedral City (Palm Springs, CA), WorldMark Palm Springs (Palm Springs, CA), WorldMark Pismo Beach (Pismo Beach, CA), WorldMark Balboa Park (San Diego, CA), WorldMark San Francisco (San Francisco, CA), WorldMark Solvang (Solvang, CA), WorldMark Windsor (Windsor, CA), WorldMark Mission Valley (San Diego, CA), Dolphin's Cove Resort (Anaheim, CA), Heidelberg Inn (June Lake, CA), Inn at the Opera (San Francisco, CA), Inn at the Park (San Diego, CA), San Luis Bay Inn (Avila Beach, CA), Suites at Fisherman's Wharf (San Francisco, CA), The Donatello (San Francisco, CA), The Plaza Resort & Spa (Palm Springs, CA), Vino Bello Resort (Napa, CA), Vista Mirage Resort (Palm Springs, CA), Wyndham Durango (Durango, CO), Wyndham Pagosa (Pagosa Springs, CO), Wyndham Resort at Avon (Avon, CO), Wyndham Steamboat Springs (Steamboat Springs, CO), WorldMark Estes Park (Estes Park, CO), WorldMark Granby - Rocky Mountain (Granby, CO), WorldMark Fiji (Nadi, Denarau Island), Wyndham Ocean Walk (Daytona Beach, FL), Wyndham Bonnet Creek Resort (Orlando, FL), Wyndham Cypress Palms (Kissimmee, FL), Wyndham Palm-Aire North (Pompano Beach, FL), Wyndham Panama City Beach (Panama City Beach, FL), Wyndham Majestic Sun (Destin, FL), Beach Street Cottages (Destin, FL), Florida Vacation Villas (Kissimmee, FL), Wyndham Clearwater Beach (Clearwater Beach, FL),Wyndham Royal Vista (Pompano Beach, FL), Wyndham Santa Barbara (Pompano Beach, FL), Wyndham Sea Gardens (Pompano Beach, FL), Wyndham VR Reunion at Orlando (Reunion, FL), WorlMark Orlando - Kingstown Reef (Orlando, FL), Orlando International Resort (Orlando, FL), Star Island (Kissimmee, FL), WorldMark Zihuatanejo (Zihuatanejo Guerrero, MX), Wyndham Bali Hai Villas (Princeville-Kauai, HI), Wyndham Kona Hawaiian Resort (Kailua-Kona, HI), Wyndham Royal Garden Waikiki (Honolulu-Oahu, HI), Wyndham at Waikiki Beach Walk (Honolulu-Oahu, HI), Wyndham Royal Sea Cliff (Kailua-Kona, HI), Wyndham Mauna Loa Village (Kailua-Kona, HI), Wyndham Ka 'Eo Kai (Princeville-Kauai, HI), Wyndham Shearwater (Princeville-Kauai, HI), WorldMark Kona (Kailua, Kona, HI), WorldMark Kapaa Shore (Kapaa, Kauai, HI), WorldMark Kihei (Kiehi, Maui, HI), WorldMark Valley Isle Lahaina, Maui, HI), Holua Resort at Mauna Loa (Kailua-Kona, HI), Kauai Coast Resort at the Beach (Kapaa, HI), Kona Coast Resort (Kailua-Kona, HI), Paniolo Greens Resort (Waikoloa, HI), Waikiki Marina Resort (Honolulu-Oahu, HI), WorldMark Arrow Point (Harrison, ID), WorldMark McCall (McCall, ID), WorldMark Galena (Galena, IL), Wyndham La Belle Maison (New Orleans, LA), Avenue Plaza Resort (New Orleans, LA), Wyndham Bentley Brook (Hancock, MA), Wyndham at National Harbor (National Harbor, MD), Wyndham Branson at the Meadows (Branson, MO), Wyndham Mountain Vista (Branson, MO), Wyndham Branson at The Falls (Branson, MO), WorldMark Branson (Branson, MO), WorldMark Ozarks (Osage Beach, MO), WorldMark West Yellowstone (West Yellowstone, MT), Wyndham Resort at Fairfield Mountains (Lake Lure, NC), Crotched Mountain Resort (Francestown, NH), Wyndham Skyline Tower (Atlantic City, NJ), WorldMark Red River (Red River, NM), WorldMark Santa Fe (Santa Fe, NM), WorldMark Taos (Taos, NM), Wyndham Grand Desert (Las Vegas, NV), Wyndham Desert Blue (Las Vegas, NV), WorldMark Las Vegas Tropicana (Las Vegas, NV), Wyndham South Shore Zephyr Cove, NV), WorldMark Las Vegas Boulevard (Las Vegas, NV), WorldMark Las Vegas Spencer St (Las Vegas, NV), WorldMark Reno (Reno, NV), WorldMark Lake Tahoe (Stateline, NV), Club Lakeridge Resort (Reno, NV), Desert Rose Resort (Las Vegas, NV), Wyndham Midtown 45 (New York, NY), WorldMark Grand Lake (Afton, OK), Carriage Ridge & Hills Resorts (Barrie, ON), WorldMark Bend (Bend, OR), WorldMark Gleneden (Gleneden Beach, OR), WorldMark Running Y Resort (Klamath Falls, OR), WorldMark Schooner Landing (Newport, OR), WorldMark Eagle Crest (Redmond, OR), WorldMark Depoe Bay (Depoe Bay, OR), WorldMark Seaside (Seaside, OR), Wyndham Shawnee Village (East Stroudsburg, PA), Margaritaville Vacation Club (Rio Grande, PR), WorldMark Isla Mujeres Isla Mujeres (Quintana Roo, MX), Wyndham Bay Voyage Inn (Jamestown, RI), Wyndham Inn on Long Wharf (Newport, RI), Wyndham Inn on the Harbor (Newport, RI), Wyndham Long Wharf (Newport, RI), Wyndham Newport Onshore (Newport, RI), Wyndham Newport Overlook (Jamestown, RI), Wyndham Ocean Boulevard (North Myrtle Beach, SC), Wyndham Ocean Ridge (Edisto Island, SC), Wyndham Towers on the Grove (North Myrtle Beach, SC), Wyndham SeaWatch Plantation (Myrtle Beach, SC), Wyndham Westwinds (North Myrtle Beach, SC), Wyndham Dye Villas at Myrtle Beach (North Myrtle Beach, SC), Wyndham at The Cottages (North Myrtle Beach, SC), Wyndham Smoky Mountains (Sevierville, TN), Wyndham Nashville (Nashville, TN), Wyndham Great Smokies Lodge (Sevierville, TN), Wyndham Resort at Fairfield Gl (Crossville, TN), Wyndham La Cascada (San Antonio, TX), Wyndham Austin (Austin, TX), Wyndham Riverside Suites (San Antonio, TX), WorldMark Hunt - Stablewood (Hunt, TX), WorldMark Marble Falls (Marble Falls, TX), WorldMark New Braunfels (New Braunfels, TX), Wyndham Margaritaville St. Thomas (St. Thomas, US Virgin Islands), Bluebeard's Beach Club (St. Thomas, US Virgin Islands), Bluebeard's Castle (St. Thomas, US Virgin Islands), Elysian Beach Resort (St. Thomas, US Virgin Islands), Wyndham Park (City Park City, UT), WorldMark Wolf Creek (Eden, UT), WorldMark Bear Lake (Garden City, UT), WorldMark Midway (Midway, UT), WorldMark St. George (St. George, UT), WorldMark Park City (Park City, UT), Wyndham Old Town Alexandria (Alexandria, VA), Wyndham Governor's Green (Williamsburg, VA), Wyndham Kingsgate (Williamsburg, VA), Wyndham Patriots' Place (Williamsburg, VA), Wyndham Vacation Resorts Smugg (Smugglers Notch, VT), WorldMark Blaine Birch (Bay, WA), WorldMark Birch Bay (Blaine, WA), WorldMark Chelan (Chelan, WA), WorldMark Lake Chelan Shores (Chelan, WA), WorldMark Deer Harbor (Deer Harbor, WA), WorldMark Leavenworth (Leavenworth, WA), WorldMark Long Beach (Long Beach, WA), WorldMark Surfside Inn (Ocean Park, WA), WorldMark Mariner Village (Ocean Shores, WA), WorldMark Discovery Bay Port (Townsend, WA), WorldMark Seattle - The Camlin (Seattle, WA), Wyndham Vacation Resorts at Gl (Baraboo, WI), Wyndham Vacation Resorts Steamboat Springs (Steamboat Springs, CO), Wyndham Harbour Lights (San Diego, CA).
9. Participating Caesars Entertainment Properties
“Participating Caesars Entertainment Properties” means the following Caesars Entertainment properties: Harrah’s Las Vegas, Planet Hollywood Resort and Casino, Paris Las Vegas, Bally’s Las Vegas, The Cromwell Las Vegas, Caesars Palace Las Vegas, Nobu Hotel Caesars Palace, Rio All Suites Hotel and Casino, Flamingo Las Vegas, The Linq Hotel and Casino, Bally’s Atlantic City, Caesars Atlantic City, Harrah’s Lake Tahoe, Harrah’s Laughlin, Harrah’s New Orleans, Harrah’s Gulf Coast, Horseshoe Bossier City, Tunica Roadhouse, Horseshow Tunica, Caesars Windsor, Harrah’s Joliet, Harrah’s Metropolis, Harrah’s Phoenix Ak-Chin, Harrah’s Resort Southern California, Horseshoe Southern Indiana, Harrah’s Council Bluffs, Harrah’s North Kansas City, Harrah’s Reno, Harvey’s Lake Tahoe and Harrah’s Resort Atlantic City.
10. Qualified Stays
A "Qualified Stay" occurs when: (A) a Member stays one or more consecutive nights at the same Participating Property, which number of nights satisfies the applicable Participating Property’s minimum length of stay requirements (if any); (B) the nightly rate(s) for such Member’s accommodations, over the course of such Member’s stay, added together (but excluding taxes, surcharges and any other charges or fees), total at least US $25.00 (the "Minimum Total Rate"); (C) in the case of Participating Destinations and Participating Caesars Entertainment Properties, such Member provides his or her Wyndham Rewards membership number during the reservation process; (D) such Member pays all amounts payable for such stay in accordance with the Participating Property’s then applicable payment policies; (E) in the case of Participating Hotels, the stay is booked via www.wyndhamrewards.com, www.wyndhamhotels.com, the Wyndham Rewards App, the applicable Member Services telephone number provided here ; the official brand website of the applicable participating Hotel Chain (as such term is defined in Section I(7) above), the official (800) number of the applicable Hotel Chain as listed on such site, or on site at the applicable Participating Hotel; (F) in the case of Participating Destinations and Participating Caesars Entertainment Properties, the stay is booked via www.wyndhamrewards.com, www.wyndhamhotels.com, the Wyndham Rewards App or the applicable Member Services telephone number provided here. For clarity, and without limiting anything contained in the foregoing sentence, an online booking for a stay at a Participating Caesars Entertainment Property or Participating Destination must be made on a website whose address includes “www.wyndhamhotels.com” in order for such stay to be deemed a Qualified Stay. If a Member checks out and then checks back in to the same Participating Property on the same day, it will count as a single stay for purposes of calculating a Qualified Stay. Notwithstanding anything to the contrary contained in this Section 10, certain stays at Participating Hotels which meet the criteria set forth in clauses (A), (B) and (D) above, but which are booked through independent travel agents, may also be Qualified Stays; please check with your independent travel agent prior to booking to confirm whether or not the applicable stay will be deemed a Qualified Stay.
11. Stays that are not Qualified Stays
Notwithstanding anything to the contrary contained in these Terms and Conditions, if the rate for any night at a Participating Property falls into any of the following categories or is obtained by any of the following methods (as applicable), such night will not be deemed a Qualified Stay:
- Contract (e.g., Airline Crew): rates offered by properties at their discretion to companies that guarantee payment for a group of room nights over an extended time period, regardless of whether or not such rooms are actually used;
- All third-party website or on-line bookings (i.e., all website and on-line bookings made on websites, apps or digital platforms, as well as any bookings made by telephone with any such third-party, in each case, other than those described in Section I(10) above) irrespective of the rate paid or whether the brand affiliation of the Participating Property is known at the time of booking. For the avoidance of doubt, and without limitation, all bookings made on websites such as priceline.com, hotwire.com booking.com, orbitz.com, travelocity.com, and expedia.com.
- Wholesale Allotment: contracted rates offered by Participating Hotels to wholesale companies or tour operators;
- Wholesale Discount: contracted rates offered by Wyndham Hotels & Resorts to wholesale companies or tour operators;
- Non-Revenue Generating (for example and without limitation, complimentary room nights and nights obtained using any form of Go FreeSM award described in Sections III(C-1) through (E-3) below); and
- The various forms of Go Fast awards described in Sections III(G-1) through (I-2) below).
Except as otherwise specifically set forth in these Terms and Conditions with respect to the various forms of Go Fast award stays at Participating Properties, stays that are not Qualified Stays will not qualify for Wyndham Rewards points or Travel Partner Currency.
12. Redemption Options
As more particularly described in Section III, Wyndham Rewards Members can redeem points for:
(a) the various forms of Go Free awards more particularly described in Sections III(C-1) through (E-3) below,
(b) the various forms of Go Fast awards more particularly described in Sections III(G-1) through (I-2) below,
(c) rewards offered by participating partner travel programs, participating merchants and participating service providers as described in detail in Section III.
All third parties offering redemption options other than Go Free and Go Fast awards are occasionally referred to in these Terms and Conditions collectively as "Rewards Participants".
Sponsor is not responsible for the terms and conditions, products, services or membership requirements of, or any other aspects of the programs offered by, Earning Participants, Rewards Participants or other Wyndham Rewards partners, including, without limitation, Viator, Inc., Maritz Motivation Solutions, Inc., Door Dash, Inc., Drop Tank, LLC (owner and operator of the MakeItCountTM loyalty program, which is sponsored by Marathon Petroleum Company LP), Collinson Limited, Wyndham Vacation Rentals North America, LLC (the entity which accepts Wyndham Rewards points for free and discounted stays at WVR Redemption Condos and WVR Redemption Homes pursuant to these Terms and Conditions), Extra Holidays, LLC (the entity which accepts Wyndham Rewards points for free and discounted stays at Participating Destinations and pursuant to these Terms and Conditions), Vacation Rentals (UK) Ltd. (the entity which accepts Wyndham Rewards points for free stays at Redemption Cottages pursuant to these Terms and Conditions), Landal GreenParks B.V. (the entity which accepts Wyndham Rewards points for free and discounted stays at Redemption Landal GreenParks pursuant to these Terms and Conditions), Caesars Entertainment Corporation (the entity which accepts Wyndham Rewards points for free and discounted stays at Participating Caesars Entertainment Properties pursuant to these Terms and Conditions), Visa Inc. and Barclays Bank Delaware (Barclaycard).
14. Point Expiration, Cancellation and Account Inactivity
Except as may otherwise be required under applicable law, Wyndham Rewards points expire four (4) years after the checkout date of the stay for which the application points are posted to the Member's account, unless the points are forfeited or cancelled earlier due to membership inactivity (as more particularly described below), or otherwise in accordance with these Terms and Conditions. All accrued points in a Member's Wyndham Rewards account may be cancelled or forfeited if the Member has no Account Activity (as defined below) for a period of eighteen (18) consecutive months. For purposes of these Terms and Conditions, "Account Activity" means any point earning, redemption or transfer activity involving a change in the Member's Wyndham Rewards point balance, in each case, conducted in accordance with these Terms and Conditions. All issues related to the value, redemption and expiration of Travel Partner Currency will be governed by the terms and conditions then in effect for the applicable program.
15. Account Termination
A Member's Wyndham Rewards account may be terminated if the Member has no Account Activity (as defined in Section I(14) above) for a period of sixty (60) consecutive months. Except as may otherwise be required under applicable law, all Wyndham Rewards points remaining in a Member’s account at the time of such termination will be deemed forfeited.
16. Point Transfer
Wyndham Rewards points in a Member's account do not constitute property of the Member, have no cash value, and cannot be transferred during or after the Member's life, by operation of law or otherwise.
17. Point Balance
Sponsor, at its option, may send to Members periodic statements by mail or electronically. Members may access their Wyndham Rewards point balance and earning history at any time online or by calling Wyndham Rewards Member Services at the applicable telephone number provided here. Wyndham Rewards Member Services will be closed on certain United States holidays including: Memorial Day (last Monday in May), Independence Day (July 4), Labor Day (1st Monday in September), Thanksgiving (4th Thursday in November), Christmas (December 25) and New Year's Day (January 1).
Fraud or abuse of Program, Sponsor representatives, or staff or guests at any Participating Property or Redemption Only Destination by Members is subject to administrative action by the Sponsor including, but not limited to termination of the Member's Wyndham Rewards account and any benefits associated with the Member’s then current Member Level, as described in Section IV(C), below, forfeiture of all accrued Wyndham Rewards points, Travel Partner Currency, and/or cancellation of any previously issued rewards. Sponsor may terminate or suspend a Member's Program membership, including, but not limited to cancelling points in his/her account, if the Member fails to pay the bill of any hotel or other property or travel supplier participating in the Program, or any other Earning Participant or Rewards Participant.
19. No Representations or Warranties
SPONSOR AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING ANY PRODUCT(S) OR SERVICE(S) PROVIDED BY ANY EARNING PARTICIPANT OR REWARDS PARTICIPANT OR ANY OTHER PARTY, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SPONSOR AND ITS AFFILIATES SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO SUCH PRODUCTS AND SERVICES. To the extent permitted by law, Sponsor and its affiliates will not be responsible for performance of, or failure to perform by, any Earning Participant or Rewards Participant or any other party, or for any costs, damages, accident, delay, injury, loss, expense, or inconvenience that may arise in connection with the delivery, receipt, use and/or misuse of, or any defect or failure in, any products or services of any Earning Participant or Rewards Participant or any other party.
20. Sponsor Not Responsible for Tax
Wyndham Rewards points, Travel Partner Currency, and rewards earned through the Program may be subject to tax, which is the sole responsibility of the Member and will not qualify to earn additional Wyndham Rewards points or Travel Partner Currency.
21. Program Participation – Where Void
Participation in the Program and/or the awarding and redemption of Wyndham Rewards points or Travel Partner Currency is void where prohibited by law.
22. Name & Address Changes
Members are responsible for communicating name and address change information to the Program via the Wyndham Rewards website or by calling Wyndham Rewards Member Services at the applicable telephone number provided here.
24. Point Removal
In the event that any Wyndham Rewards points or Travel Partner Currency is erroneously posted to a Member’s account, Sponsor may have them removed from the Member’s account without notice.
25. Privacy Notice
Sponsor maintains its own consumer-facing privacy notice which is applicable to Members' participation in Sponsor's Program, which Sponsor may update from time to time (the "Privacy Notice"). The current version of the Privacy Notice can be found in the footer of all pages on wyndhamrewards.com, or can be obtained by sending a written request to the following address:
Wyndham Hotel Group
22 Sylvan Way
Parsippany, NJ 07054, USA
Attn: Legal Privacy
26. Membership Database
The personal information you provide is maintained in a database (the "Membership Database") that is owned and/or controlled by Wyndham Rewards, Inc., a wholly owned subsidiary of Wyndham Hotels & Resorts, Inc., located in the United States. The Membership Database is hosted and maintained by ICF Next, Inc. Please see our Privacy Notice for information about the ways we collect, process, use and share personal information. By joining the Program, you have read the Privacy Notice and agree to the collection, processing, disclosure and transfer of your personal information as described in our Privacy Notice, as well as the transfer of your personal information to the United States for the purpose of enrolling in and administering the Wyndham Rewards Program.
You may unsubscribe from receiving Wyndham Rewards communications at any time by following the process described in our Privacy Notice, or by:
- Logging in to your Wyndham Rewards profile and updating your preferences; or
- Calling 1-866-996-7937 during the hours listed immediately below and speaking with a Wyndham Rewards member service agent.
Monday - Friday, 9 a.m. to 11 p.m., ET
Saturday and Sunday, 9 a.m. to 6 p.m., ET
General Contact Information:
Wyndham Hotel Group
22 Sylvan Way
Parsippany, New Jersey 07054, USA
Attn: Legal Privacy
Any notice required or permitted under these Terms and Conditions shall be immediately effective upon posting them on wyndhamrewards.com or any successor website for the Program.
28. Dispute Resolution/Binding Arbitration; Governing Law; Waivers of Jury Trials & Class Actions; Limitations of Liability
PLEASE READ THIS PROVISION OF THE TERMS AND CONDITIONS CAREFULLY. IT PROVIDES, AMONG OTHER THINGS, THAT CERTAIN DISPUTES MUST BE RESOLVED BY BINDING, CONFIDENTIAL ARBITRATION. IN ARBITRATION YOU GIVE UP THE RIGHT TO GO TO COURT, INCLUDING THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR SIMILAR PROCEEDING. IN ARBITRATION, A DISPUTE IS RESOLVED BY AN ARBITRATOR INSTEAD OF A JUDGE OR JURY. ARBITRATION PROCEDURES ARE SIMPLER AND MORE LIMITED THAN COURT PROCEDURES, AND ARE SUBJECT TO VERY LIMITED REVIEW.
Any Disputes between Sponsor and any Member or Members (collectively, for purposes of this Section I(28), the “Parties”) shall be resolved as follows:
A. Definition of Dispute. The Parties agree that any dispute, claim, suit, demand or controversy arising out of or relating to the Program (any “Dispute”) shall be decided initially by Sponsor, after notice from the Member.
B. Negotiation Period. If a Member disagrees with Sponsor’s decision, the Member must notify Sponsor and attempt to negotiate a mutually agreeable resolution within 30 days (“Negotiation Period”). Any Dispute that remains unresolved within the Negotiation Period must be resolved exclusively and finally by individual arbitration, administered by the American Arbitration Association, or by another reputable arbitration service if the AAA declines to follow any aspect of the Terms and Conditions, on a confidential basis.
C. Neutral Arbitrator/No Jury. Any Dispute will besubmitted to a neutral arbitrator, for a final and binding determination, known as an award. The arbitrator is an independent decision maker, appointed by an arbitration service, who reviews and weighs evidence provided by both Parties, and issues an award enforceable in court. Decisions by an arbitrator are subject to very limited review by a court. The Parties expressly waive and relinquish any and all rights to have a court or a jury resolve any Dispute.
D. Individual Basis/No Class Actions. The Parties expressly intend that any Disputes will be arbitrated on an individual basis. There will be no right or authority for any Dispute to be arbitrated or litigated in any way on a class, mass, or other collective basis, and the Parties waive any right to bring or join any representative or other claim brought on behalf of the general public, other members, or other persons similarly situated.
E. Applicable Rules/Location. This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. § 1 et. seq.). The arbitration shall be administered under the AAA Consumer Arbitration Rules, available online at adr.org or by calling the AAA at 1-800-778-7879 (the “AAA Consumer Rules”), except that the Parties expressly agree that the AAA Supplementary Class Rules shall not apply, given the express class waiver above, and further agree that Rules 14(a) and 53 of the Consumer Arbitration Rules shall not authorize any arbitrator or court to find that any class, mass, collective or representative claim may be arbitrated. The arbitration shall be held in New York, New York, unless the Parties agree to another location in writing, or the arbitrator decides to hold a telephonic hearing, or to reach a decision based solely on the Parties’ submission of documents, or to designate another location reasonably convenient for the Parties. If the AAA declines to follow any aspect of these Terms and Conditions, the parties agree to use another reputable arbitration service, which shall apply the AAA Consumer Rules in administering the arbitration proceedings. In the event of any conflict between the AAA Rules and these Terms and Conditions, the Program Terms and Conditions shall be controlling.
F. Stay of Proceedings. In the event that a Dispute involves both issues that are subject to arbitration and issues that are not subject to arbitration, the Parties unequivocally agree that any legal proceeding regarding the issues not subject to arbitration shall be stayed pending resolution of the issues subject to arbitration.
G. Final and Binding. The arbitration award shall be final and binding on the Parties. The arbitration submissions, proceedings, and any arbitrator’s award shall be confidential, unless and until a party seeks confirmation, vacatur or the entry of judgment on an arbitrator’s interim or final award from a court, at which point the Parties may make only such limited disclosures as are necessary to obtain or respond to such a request for relief. Judgment on an arbitrator’s award may be entered in any state or federal court of competent jurisdiction.
H. Payment of Fees. The payment of all fees for registration, filing and administration of the arbitration, and the payment of arbitrator fees, shall be governed by the AAA Consumer Rules and applicable law, unless otherwise stated in these Terms and Conditions. The Parties shall bear their own legal fees and legal expenses for any arbitration proceeding.
Complete Waiver of Jury Trial. TO THE EXTENT A CLAIM BY ONE OF THE PARTIES AGAINST THE OTHER PARTY IS NOT SUBJECT TO THE ARBITRATION PROVISION ABOVE OR TO THE EXTENT AN OTHERWISE ARBITRABLE DISPUTE IS LITIGATED IN COURT, THE PARTIES HEREBY UNCONDITIONALLY WAIVE ANY RIGHT TO A JURY TRIAL OF ANY AND ALL SUCH CLAIMS, DISPUTES, OR CAUSES OF ACTION, WHETHER NOW EXISTING OR HEREAFTER ARISING, OF ANY KIND. EACH OF THE PARTIES HEREBY AGREES THAT THE PARTIES MAY FILE A COPY OF THESE PROGRAM TERMS AND CONDITIONS WITH ANY COURT AS WRITTEN EVIDENCE OF THE WAIVER OF ANY RIGHT TO TRIAL BY JURY.
Complete Waiver of Class Action. TO THE EXTENT A CLAIM OR DISPUTE IS NOT SUBJECT TO THE ARBITRATION PROVISION ABOVE OR TO THE EXTENT AN OTHERWISE ARBITRABLE DISPUTE IS LITIGATED IN COURT, THE PARTIES AGREE TO WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS, MASS, OR OTHER COLLECTIVE ACTION, AND THE PARTIES WAIVE ANY RIGHT TO BRING, JOIN, OR PARTICIPATE IN ANY REPRESENTATIVE OR OTHER CLAIM BROUGHT ON BEHALF OF THE GENERAL PUBLIC, OTHER MEMBERS, OR OTHER PERSONS SIMILARLY SITUATED.
Governing Law. Except as otherwise prescribed herein, these Terms and Conditions shall in all respects be construed, interpreted, and enforced in accordance with the substantive laws of the State of Delaware, without regard to its conflicts or choice of law principles. Member and Sponsor agree that the Program involves interstate commerce so as to ensure the applicability of the Federal Arbitration Act (“FAA”). In the event of a conflict between Delaware law and the FAA, the FAA shall govern. If any portion of these Terms and Conditions are deemed invalid or unenforceable, the remainder of these Terms and Conditions shall remain in force.
Limitation of Liability. MEMBER EXPRESSLY AGREES THAT IN NO EVENT SHALL SPONSOR, ITS PARENT ENTITIES, SUBSIDIARIES, AFFILIATES, REPRESENTATIVES, DIRECTORS, OFFICERS, EMPLOYEES, AND THE PREDECESSORS, SUCCESSORS, AGENTS AND/OR ASSIGNS OF EACH OF THEM BE LIABLE TO ANY MEMBER OR MEMBERS FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, AND/OR IN CONNECTION WITH THE PROGRAM, INCLUDING, WITHOUT LIMITATION, ITS TERMS AND CONDITIONS, REGARDLESS OF WHETHER OR NOT THE POSSIBILITY OF ANY SUCH DAMAGES HAS BEEN DISCLOSED TO ANY OF THE FOREGOING ENTITIES OR INDIVIDUALS, OR COULD HAVE BEEN REASONABLY FORESEEN BY ANY OF THEM. MEMBER EXPRESSLY WAIVES ANY RIGHT TO SEEK RELIEF IN EXCESS OF THE LIMITATION OF LIABILITY SPECIFIED IN THIS PARAGRAPH.