How do I qualify to claim my complimentary premium experience?

To qualify for the premium experience offer, you must book your stay at our participating Wyndham Alltra hotels between October 5, 2021 and November 30, 2021, include your email address at the time of reservation, and complete your qualifying stay between December 1, 2021 and January 18, 2022.

How do I book my stay to take advantage of this premium experience offer?

This offer is exclusively available on Wyndham Hotels & Resorts direct channels including: wyndhamhotels.com/wyndham-rewards, wyndhamhotels.com wyndhamhotels.com/wyndham-alltra, the Wyndham Hotels & Resorts app, or through our Member Services toll free number.

How many premium experiences do I get with this offer?

There is a limit of one (1) premium experience per room, per offer qualifying stay, regardless of the number of people occupying such room(s).

What experiences are part of the complimentary premium experience offer?

Wyndham Alltra Cancun:
- 50 minute Anti-Stress Massage: Embrace your body in deep relaxation through the healing hands of massage therapists. They will take you through an ancestral journey that is designed to leave you feeling emotionally, mentally and physically renewed.

- Beach Cabana Rental*: 10 a.m.–5 p.m. private cabana for up to four (4) adults, personalized waiter service, bottle of sparkling wine, cooler with beers, and bottled water

Wyndham Alltra Playa del Carmen:
- 50-Minute Relaxation Massage: Embrace your body in deep relaxation through the healing hands of massage therapists. They will take you through an ancestral journey that is designed to leave you feeling emotionally, mentally, and physically renewed.

- Beach Cabana Rental*: 10 a.m.–5 p.m. private cabana with small bites including sushi, crudité, ceviche, pizza, sherbet, sparkling wine, Coco Loco + Happy Pineapple, and seafood grill for two.

These features are in addition to the requests of anything else included in your all-inclusive package.

How do I claim my premium experience?

Upon arrival, the front desk will verify your stay and that you are entitled to a premium experience. Your experience can then be reserved for you at any time during your stay by visiting the concierge. Please ensure to plan, at least 24 hours in advance of your desired date and time for your experience. Once your reservations are made, the concierge will direct you on when and where to arrive for your experience. 

Who should I contact if I questions regarding this offer?

Contact Wyndham Rewards Member Services via the toll-free number or email here.