Travel Advisor Commission Inquiry Process
Commissions are processed once a month typically for the previous month’s departures; however, the processing dates don’t always align with the calendar month. Due to the processing calendar, payment of commissions usually occurs 45-60 days after departure.
In order to streamline the process and provide better tracking, all inquiries are to go to Onyx CenterSource (Wyndham Hotels & Resorts commissions processing vendor) directly.
Onyx members: Visit Onyx to research and open inquiries
- Please do not contact the hotel property directly.
- Inquiries should be opened no earlier than 60 days after date-of-departure (DOD)
- Inquiries received more than 180 days after DOD will not be processed.
- Only reservations with a valid Travel Advisor number (ARC/IATA/CLIA/TRUE/GSO Pseudo) are processed through the central commission process.
- Travel advisors are required to reconcile their payments prior to contacting Onyx CenterSource for assistance.
Onyx Contact Information
- Onyx CenterSource will respond to inquiries within ten business days after submitted.
- Any inquiries outside of the six month window will not be addressed.
Any group reservation made directly with the hotel using a rate plan that starts with CG or doesn’t contain a travel advisor number falls outside of the commission process. WHR is not responsible for accurate and on-time payment of these group commissions as it’s the sole responsibility of the hotel property to process the payment at that point.
Wyndham Hotels & Resorts Central Commission Department
22 Sylvan Way, Parsippany, NJ. 07054
Phone: (973) 753-8831 / Fax: (973) 753- 8834
Minimum Inquiry Requirements
Bookings that are submitted for research should have the following information:
- Your Travel Advisor number.*
- Confirmation Number *
- Guest Name*
- Arrival/Departure Date (mm/dd/yyyy)*
- Hotel ID Number, Brand/Address (Ramada, Super 8, Days Inn, etc.)
- Number of Night and Rooms
- Total Revenue (estimated)
- Total Commission (estimated)
- Data submitted in Excel will result in faster response times
* Required field