Frequently Asked Questions
Updated August 31, 2022
Local travel restrictions may impact your trip. Be sure to check the specific restrictions for your destination before traveling or contact the hotel directly with questions.
HEALTH & SAFETY
In light of COVID-19, what steps is Wyndham Hotels & Resorts taking to help protect guests?
In the U.S. and Canada, we stand by our Count on Us® initiative to put safety first with high cleanliness standards, our relationship with Ecolab for EPA-approved disinfectants, and more.
We have also provided the thousands of independently owned and operated franchised hotels in our network and our managed properties worldwide with helpful guidelines and safety information provided by the U.S. Centers for Disease Control and Prevention (CDC) detailing how to identify COVID-19 symptoms and mitigate its transmission. In addition, we’ve made training available to support our franchisees and our managed hotels in achieving the highest standards of cleanliness.
While our hotels are implementing health and safety protocols, we cannot guarantee that you won’t be exposed to COVID-19 during your visit. Exposure to COVID-19 is an inherent risk at any hotel where team members and guests are present.
Are masks or face coverings required at individual hotels?
Hotels are required to follow all local health department guidelines regarding the wearing of masks in indoor public areas, and U.S. hotels are also required to follow the CDC’s current mask-wearing guidance as applicable for their local Community Level. Where masks are required, guests may be responsible for providing their own, or the hotel may provide one free of charge or for a nominal fee (policies vary by hotel). Some individuals may be exempt from mask mandates, including, but not limited to, individuals with medical conditions, individuals consuming food or beverages in restaurants, individuals smoking in designated smoking areas, individuals engaged in vigorous physical exercise or using indoor swimming facilities, and children under the age of 2. Please note, local regulations may supersede—please contact the hotel for additional details. We suggest consulting the CDC website for local transmission rates that may impact requirements during your stay.
What measures are individual hotels taking to maintain high cleaning standards?
Throughout your stay, you’ll observe frequent cleaning and disinfecting of high-touch areas like lobbies and elevators. Complimentary travel-size hand sanitizers may be available at certain locations.
What are Ecolab EPA-approved disinfectants and what does Wyndham’s relationship with Ecolab mean for guests?
Ecolab is a global leader in water, hygiene, and infection prevention technologies and services, and through its science-based approach, it helps enable hotels to consistently achieve the highest cleaning standards. Through our relationship with Ecolab, we will require use of its EPA-approved disinfectants in guest rooms and public spaces at all U.S. and Canada hotels.
Are there any travel restrictions I should be aware of during this time?
For the most up-to-date information, please consult travel advisories and information made available by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and the U.S. Department of State. We will continue to closely monitor the situation and adapt our policies accordingly. To reach out to any of the above organizations, please use the contact numbers below:
Have individual hotels implemented safety protocols?
Yes, due to the current situation with COVID-19, our hotels have implemented processes to help protect the safety of guests and staff. This may result in a change in certain services and amenities that are normally available at our hotels.
We kindly ask all guests to refrain from traveling if they are experiencing any COVID-19 symptoms, such as fever, cough, or shortness of breath, and to advise hotel management immediately if they begin to experience any symptoms while on property. Hotels are required to follow all local health department guidelines regarding the wearing of masks in indoor public areas, and U.S. hotels are also required to follow the CDC’s current mask-wearing guidance as applicable for their local Community Level. We suggest consulting the CDC website for local transmission rates that may impact requirements during your stay.
What can planners expect as additional precautions to help protect the health and safety of group guests or meeting attendees?
A number of measures are in place at U.S. and Canada hotels to help give you peace of mind to gather in person. Among these protocols are social distancing (upon request), food and beverage service practices that comply with local health organization guidelines and meeting rooms with the latest technology to help provide a seamless experience for virtual attendees participating in hybrid meetings (additional costs apply for hybrid meetings). Click here to visit our Wyndham Business page for group and meeting planners.
Who should I contact if I have questions or concerns about a specific hotel?
Please contact the hotel directly. Telephone numbers can be found on each hotel’s detail page and in booking confirmation messages.
Can I cancel or change my reservation without a penalty?
- Guests who are prohibited from traveling to their booked hotel under applicable law will have their cancellation or change penalties waived on direct bookings.
- If your reservation was made as part of a group booking—such as a conference, meeting, or event—the cancellation policies outlined above do not apply. If you have a group reservation, please review the terms and conditions for the booking and/or contact the group planner for more information.
What if I made my reservation through a travel agent or online booking platform?
For bookings made by a travel agent or online booking platform, guests are advised to contact the agent or booking platform directly.
WYNDHAM REWARDS POINTS & MEMBERSHIP
What will happen to my Wyndham Rewards points that are set to expire?
Effective January 1, 2022, Wyndham Rewards points will expire in accordance with the Wyndham Rewards Terms & Conditions.
Was my Wyndham Rewards member level extended?
Yes. Any member’s member level that was otherwise set to expire on December 31, 2021, was extended to August 31, 2022.
Wyndham Rewards Program Terms & Conditions regarding Member Level term extension and removal of Qualifying Nights from a Member's account will govern in any case where a Member has been granted an extension but then subsequently re-qualifies for the same Member Level through stays or other qualifying activity in 2022.
Can I unlock new member levels faster in 2022?
Yes. We're offering members the ability to reach new member levels faster in 2022. For more information and to see whether this offer can help you reach the next member level in 2022, click here.
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